Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mwr5ps6px51z6d1s9r7

Help Desk - Level 1

Spectraforce Hopkins Contractor
$16.00 - $17.00 / hour
Apply Now

Positions: Help Desk - Level 1

Duration: 2 Months (possible extension)

Location: Minnetonka, MN 55345

 

Shift

·         Monday - Friday 9AM - 6PM

·         Monday - Friday 8AM - 5PM

 

Years’ Experience

·         0-3 years


Description:

Skills

·         Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.

·         Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.Excellent customer service, interpersonal, organizational and communication skills

·         Ability to work in a fast paced changing environment; Understanding of Windows based applications

·         familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly

·         ability to translate technical terms into non-technical language

·         understanding of computer terms and acronyms

·         ability to learn new processes and procedures.

Education

·         Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.

Duties

·         Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.

·         Diagnose problems by asking accurate, concise questions in a professional and timely manner.

·         Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

Positions: Help Desk - Level 1

Duration: 2 Months (possible extension)

Location: Minnetonka, MN 55345

 

Shift

·         Monday - Friday 9AM - 6PM

·         Monday - Friday 8AM - 5PM

 

Years’ Experience

·         0-3 years


Description:

Skills

·         Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.

·         Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.Excellent customer service, interpersonal, organizational and communication skills

·         Ability to work in a fast paced changing environment; Understanding of Windows based applications

·         familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly

·         ability to translate technical terms into non-technical language

·         understanding of computer terms and acronyms

·         ability to learn new processes and procedures.

Education

·         Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.

Duties

·         Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.

·         Diagnose problems by asking accurate, concise questions in a professional and timely manner.

·         Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

Recommended skills

Operating Systems
Networking
Communication
Microsoft Windows
Multitasking

Location

Salary Details

Based on Job Title, Location and Skills
$16
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Spectraforce offers a powerful suite of Staffing and Outsourcing solutions in Information Technology, Clinical, Technical, Pharmaceutical and Engineering domains allowing companies to embrace the challenges of meeting and exceeding the company's ongoing requirements.

We enable companies to focus on their core competencies, while we handle the integral details of building infrastructure thus guaranteeing quality delivery with major cost savings. We offer a competitive edge through our unique Center of Excellence-based IT outsourcing services powered by our offshore Global Delivery capabilities.

View the full profile