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Call Center Agents

Florida Medical Clinic, LLC Land O' Lakes Full-Time
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Job Title:                   Call Center Agent, I

Dept.:                        Call Center 

Reports to:                Call Center Supervisor / Associate Director of Operations

Position Level:           4

                             

Our Vision is to be the best choice for healthcare in our community.

We are looking for two part-time Call Center Agents for a high volume medical clinic located in our Administrative Office in Land O Lakes.  Approximately 25 hours/week.  Primary duties are to serve patients by determining needs, answering inquires, resolving problems and fulfilling requests, while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior.  


Keys to Success in this Role:

  • Answers assigned department/queue overflow calls 
  • Answers an average of 150+ calls daily
  • Confirms patient information
  • Makes/cancels/reschedules appointments
  • Monitors requests daily
  • Maintains an organized and clean work area

Job Qualifications:

  • High School Diploma or GED equivalent
  • Strong team player
  • Strong customer service orientation
  • Basic computer proficiency
  • Must be able to multi-task effectively
  • Bilingual (Spanish Speaking) candidates preferred
  • A year of medical office experience preferred

Physical and Mental Demands:

  • Physical requirements
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

Occupational Exposure:


  • Low risk exposure to bloodborne pathogens and chemical hazards

Job Qualifications:

  • High School Diploma or GED equivalent
  • Strong team player
  • Strong customer service orientation
  • Basic computer proficiency
  • Must be able to multi-task effectively
  • Bilingual (Spanish Speaking) candidates preferred
  • A year of medical office experience preferred

Recommended skills

Communication
Customer Service
Spanish Language
Multilingualism
Multitasking
Administration
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At Florida Medical Clinic, your life is our specialty. Our team of compassionate, experienced physicians offers a comprehensive range of healthcare services. By specializing in everything from family practice and internal medicine services to cardiology, gastroenterology, sports medicine, plastic surgery, and beyond, all within a single, clinically integrated network, our team streamlines every aspect of your health care. There’s only one name you’ll need to remember for all of your medical needs: Florida Medical Clinic.

Our team of physicians treats patients of all ages, from infants to seniors. In addition to emphasizing preventive care to help our patients stay healthy, our primary care services include physical exams, urgent care appointments for non-life-threatening injuries and illnesses, cancer screenings, minor surgical procedures, routine gynecology and dermatology services, and ongoing management of chronic conditions such as diabetes and osteoporosis.

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