Assist with patient care – room patients, take vitals, prepare for procedures, documents in HER; cross over to other positions if needed,
simple billing tasks such as insurance verification or charge entry
Provide great service to patients, cross train on other roles within the practice
Some days are very busy, other days are slow – able to adapt to a changing environment
PURPOSE AND SCOPE:
The Medical Assistant PPS has duties and responsibilities related to patient care in the ambulatory clinic environment. The incumbent displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The Medical Assistant PPS functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The incumbent maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The Medical Assistant PPS demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for other medical assistants in the clinical area.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assists in the performance of patient care:
Obtains weight, vital signs, BMI, patient history
Assists patients in collection of specimens
Assists practitioners with procedures
Complete forms, requisitions and consents as required
Documents in EMR
Able to elicit medical information from patients including but not limited to: health history, medication changes, chief complaint and other pertinent health information.
Records and documents health information accurately, appropriately and timely on a consistent basis.
Preps chart for patient office appointments, requires retrieving labs, test, imaging, and hospital notes.
Requests records on all new patients.
Performs basic filing, scanning, entry of lab result and photocopying duties as required.
Administers injections as ordered by provider.
Calls or electronically send prescriptions and refills as required.
Responsible for daily stocking of equipment and supplies in assigned rooms on a daily basis.
Able to identify and notifies provider of critical diagnostic data.
Prepares and closes medical records accurately, appropriately and timely on consistent basis.
Answers patient’s questions regarding procedures and medications under Medical Assistant’s scope of practice.
All phone calls are handled accurately, appropriately, consistently, and in a timely manner.
Knowledge of all patient programs and scheduling process for all programs such as: chronic kidney disease education, nutrition and other patient-related classes.
Communicates information in an accurate, concise, and timely and professional manner.
Travels to various locations as requested.
Answers telephone in a pleasant manner and deals with all internal and external customer needs expeditiously.
Coverage for other medical assistants as needed
Follows all processes and procedures uniformly.
Demonstrates outstanding customer service skills including empathy and compassion, respect, efficiency and professionalism when interacting with internal and external customers.
Assures confidentiality of information in written and verbal communications.
Protects patients’ rights and privacy.
Works independently with integrity on behalf of the company and demonstrates organization of work and the ability to set priorities. Demonstrates a sense of importance on all matters related to our patients.
Accepts responsibility for individual actions and judgments.
Conducts all activities in compliance with applicable laws, regulations, standards, and practice policies and procedures.
Escalates issues to supervisor for resolution, as deemed necessary.
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
Assist with various projects as assigned by direct supervisor.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
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