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Health Insurance Claims Specialist

Goodwill TalentBridge Lincolnshire, IL Full-Time
$20.00 - $21.00 / hour
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Goodwill TalentBridge is working with a company in Lincolnshire that is in need of several Health Insurance Claims Specialists for a 45+ day long project. This position is responsible for verifying and investigating patient insurance, estimating benefit coverage and out of pocket costs, and contacting patients all around the country by phone to discuss payment options in a high volume setting.

Responsibilities include:

  • Contact various insurance companies to confirm insurance coverage and eligibility of devices based on CPT codes

  • Estimate benefits coverage and patient out of pocket costs

  • Obtain referrals and authorizations as needed. Procure medical records and additional data from patients and customers when required

  • Make outbound phone calls to patients to discuss payment options

  • Update records with complete patient and insurance information


  • 1-3 years of experience with health insurance, benefits investigations, and reimbursement, along with billing and coding

  • 2 or more years of experience providing patient communications and financial counseling for a healthcare provider, preferably in a call center environment

  • Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment

  • Experience with Microsoft Office and computer systems, preferably Customer Relationship Management systems

  • Bachelor’s degree or relevant experience in healthcare field

Skills required

Insurance Policies
Claims Investigation
Legal Liability
Reimbursement Process
Case Management System
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Goodwill TalentBridge is a recruiting, staffing and placement service that provides customized strategic solutions for area companies. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

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