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Customer Care Center Representative

Express Employment Professionals Hopkins
$14.00 - $16.00 / hour
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Inbound / Outbound Customer Service Reps

 

Responsibilities of Customer Service Rep:

 

This entry-level position customer service position makes both inbound and outbound telephone customer service and sales communication with our customer base.

 

·         Inbound activity includes receiving calls from customers that wish to schedule an appointment at one of automotive dealerships

·         Adherence to set process is required and established scripts followed.

·         This position also performs continuous outbound sales and marketing campaign calls when not taking incoming calls.

·         Candidates must be comfortable making outbound sales calls and have an inner drive to meet and exceed daily productivity goals.

·         Successful candidates will be able to multi-task and be proficient operating in an environment that is fast paced. 

Qualifications for customer service:

 

·         Excellent oral and written communication skills are required.

·         Must be proficient using the Internet, Outlook / E-mail and have excellent typing skills.

·         This position requires simultaneous listening, typing and talking while navigating through multiple systems during each customer call.

Typical Work Schedule:

Monday - Thursday:   12:30 pm - 9:00 p.m.

Saturday:                     9:30 a.m. - 6:00 p.m.

Recommended skills

Sales
Scheduling
Customer Service
Typing

Location

Salary Details

Based on Job Title, Location and Skills
$15
Below Avg. Average Above Avg.

Career Path

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Customer Care Center Representative
$14.00 - $16.00 / hour
Estimated Salary: $65K
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Express was founded in 1983 and has more than 800 office locations in the U.S., Canada, and South Africa. Express puts people to work, employing more than 500,000 a year, its long-term goal is to put a million people to work annually. Express is committed to the vision of helping as many people as possible find good jobs by helping as many clients as possible find good people. Our offices offer a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources, focusing on a wide range of positions, including professional, commercial, and administrative. If you are looking for work, get to know Express, Express knows jobs. 

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