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Customer Care Center Representative

Express Employment Professionals Hopkins
$14.00 - $16.00 / hour
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Inbound / Outbound Customer Service Reps


Responsibilities of Customer Service Rep:


This entry-level position customer service position makes both inbound and outbound telephone customer service and sales communication with our customer base.


·         Inbound activity includes receiving calls from customers that wish to schedule an appointment at one of automotive dealerships

·         Adherence to set process is required and established scripts followed.

·         This position also performs continuous outbound sales and marketing campaign calls when not taking incoming calls.

·         Candidates must be comfortable making outbound sales calls and have an inner drive to meet and exceed daily productivity goals.

·         Successful candidates will be able to multi-task and be proficient operating in an environment that is fast paced. 

Qualifications for customer service:


·         Excellent oral and written communication skills are required.

·         Must be proficient using the Internet, Outlook / E-mail and have excellent typing skills.

·         This position requires simultaneous listening, typing and talking while navigating through multiple systems during each customer call.

Typical Work Schedule:

Monday - Thursday:   12:30 pm - 9:00 p.m.

Saturday:                     9:30 a.m. - 6:00 p.m.

Recommended skills

Customer Service


Salary Details

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Customer Care Center Representative
$14.00 - $16.00 / hour
Estimated Salary: $69K
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