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Customer Service Representative

MMC San Francisco Full-Time
$16.50 - $18.00 / hour
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MMC Hiring Inbound Customer Service Reps for BATA/ Fastrak in San Francisco!


Position Starts Monday 06/17/2019


Position Description:

·     Using a computerized system, responds to customer inquiries in a call center environment.

·     Responds to telephone inquiries and complaints using standard scripts and procedures.

·     Gathers information, researches/resolves inquiries and logs customer calls.

·     Communicates appropriate options for resolution in a timely manner.

·     Informs customers about services available and assesses customer needs.

·     Provides functional guidance, training and assistance to lower level staff.

·     Provide assistance, training and troubleshooting support to lower level staff

·     Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems

·     Prepares standard reports to track workload, response time and quality of input

·     Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness




Job Requirements:

·     Must have High School Diploma/ GED

·     Must be able to work Mon- Fri 8:30 am to 5:30 pm and every other Saturday 9 am to 1 pm

·     Parking is not paid- $20 a day but BART drops right at their door.


Pay: 16.50 hr. (+ Monthly Bonus between $200 to $500 extra)


If you are interested or know of anyone that might be interested, please contact Erin at emcafee@mmcgrp.com or 972-215-5066

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$16.50 - $18.00 / hour
Estimated Salary: $64K
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Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

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