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Customer Service in Jeffersonville,Indiana
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Customer Service Representative - Bilingual

PrideStaff Louisville Full-Time
$16.00/ hour
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Temp to hire/permanent

Pay: $16.00/hour

Do you want to be a part of the foundation of an amazing medical customer service team?

Do you have the drive to serve and the follow through to make sure the patients you interact with get what they need?

We’re currently interviewing to fill multiple Bilingual Medical Customer Service Representative (Spanish/English) positions that are going to be a part of a brand-new team providing assistance to callers with anything from billing inquiries, routine follow ups, and step-down care guidance to scheduling appointments and explaining EOB’s.  

To be able to do all that, you’re going to need call center experience, so we’re looking for candidates with 1+ years of call center experience. In this position, you’re not just a representative but a true patient advocate.

JOB RESPONSIBILITIES:

  • Follow up on patient accounts
  • Inbound and Outbound calls
  • Explaining patient accounts and help patients with issues

MINIMUM EDUCATION & EXPERIENCE:

  • High School education or GED required.
  • Bilingual - Spanish and English
  • 1+ years of call center experience.
  • Types 35 WPM or higher
  • Experience with a cloud based telephone system is a plus
  • Professional demeanor

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$16
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Customer Service Representative - Bilingual
$16.00/ hour
Estimated Salary: $64K
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In 1978, George Rogers had a vision, a dream to create a new type of staffing organization—one that offered the resources and expertise of a national firm with the spirit, dedication and personal service of smaller, entrepreneurial firms. The result is PrideStaff, a national staffing organization delivering innovative solutions to the challenges employers face every day. Through a combination of strong leadership at the national and local level, PrideStaff has consistently delivered exceptional service to our clients and field associates. Over our 25 plus year history, our model has been highly successful. Year after year, our growth has consistently outpaced the growth of the staffing industry.


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