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Company Contact Info
9420 Bunsen Parkway
Louisville, KY 40220
- JD Despain
- Phone: 502-292-4200
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Customer Service Representative - Bilingual
PrideStaff • Louisville, KY
Posted 5 days ago
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Temp to hire/permanent
Do you want to be a part of the foundation of an amazing medical customer service team?
Do you have the drive to serve and the follow through to make sure the patients you interact with get what they need?
We’re currently interviewing to fill multiple Bilingual Medical Customer Service Representative (Spanish/English) positions that are going to be a part of a brand-new team providing assistance to callers with anything from billing inquiries, routine follow ups, and step-down care guidance to scheduling appointments and explaining EOB’s.
To be able to do all that, you’re going to need call center experience, so we’re looking for candidates with 1+ years of call center experience. In this position, you’re not just a representative but a true patient advocate.
- Follow up on patient accounts
- Inbound and Outbound calls
- Explaining patient accounts and help patients with issues
MINIMUM EDUCATION & EXPERIENCE:
- High School education or GED required.
- Bilingual - Spanish and English
- 1+ years of call center experience.
- Types 35 WPM or higher
- Experience with a cloud based telephone system is a plus
- Professional demeanor