Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Customer Service Rep

Burnett Specialists Austin
$16.00/ hour
Apply Now

Burnett is so excited to be partnering with a booming healthcare organization! Their members are primarily non-profit and faith-based entities, and they are seeking top customer service talent to assist them. These are fast paced temp-to-hire roles in an industry that will just continue to grow every year. 

The primary duties of the Customer Service Rep are taking inbound phone calls from members and providers about the membership, pre-authorizations, eligibility and their medical needs.

Main Duties Include:

- Answer incoming calls from members and providers and follow-up with outbound calls as necessary

- Resolve general member and provider issues by phone or email

- Identify and escalate issues as necessary

- Recognize and document trends or problems that may arise in operations and alert management when needed

- Provide accurate health share information and service to members and providers

- Obtain and review medical records as necessary

- Ensure member information and eligibility is accurate and up to date

- Explain detailed information regarding eligibility to both members and providers

Hours will be Monday-Friday, 8am-5pm. While the roles are contract, pay will be $16/hr. 

As a Burnett/Choice temporary or contract employee, you can benefit from Weekly Pay, Direct Pay Deposit, Global Card Paycard, Medical Indemnity Plan, Free Online Training, and Credit Union Membership (Houston, El Paso, Dallas, San Antonio). Plus, the ability to earn Service Bonuses, Holiday Pay, Referral Bonuses, and company ownership in our Employee Stock Ownership Plan.

- Critical thinking and problem-solving skills

- Self-motivated, goal-oriented individual

- Excellent written, verbal, and interpersonal communication skills

- Work independently and in a team environment

- Strong computer skills and working knowledge of Microsoft Outlook

- Excellent phone etiquette and customer service skills as majority of time will be spent on the phone

- Familiarity with medical policies and procedures and HIPPA

Recommended skills

Complex Problem Solving
Computer Literacy
Critical Thinking
Interpersonal Communications
Success Driven


Salary Details

This salary was provided in the Job Posting.
Hourly Salary

Career Path

See the next step in your career
Customer Service Rep
$16.00/ hour
Estimated Salary: $70K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 30-111719-WH


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.