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Case Manager II

Catholic Charities Community Services Phoenix Full-Time
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“Helping our community’s most vulnerable with solutions that permanently improve lives" 
Our UMP program is looking for a Case Manager II. 
JOB SUMMARY:  Monitors and supervises foster homes and provides case management services for clients served.

1. Monitors and supervises foster homes by keeping in contact with foster families through regular contact; provides general support and facilitates adherence to federal guidelines; participates in evaluation foster parents’ performance for relicensing.
2. Supervises foster care caseload by maintaining regular contact with minors; develops case plan and monitors progress of children in home and in school; communicates in child’s native language.
3. Develops an individual service plan for each client by interviewing child and identifying specific and general needs. Implements service plan utilizing available resources and monitors progress.
4. Shares responsibility with other program staff for 24/7 emergency telephone coverage.
5. Facilitates family reunification process.
6. Assists clients by explaining process and preparing clients for court hearings (immigration and state); stays informed of hearings and works closely with child and attorney to assure client is informed of rights, provides transportation and emotional support during court appearances. Provide reports as required for hearings.
7. Maintains a variety of records, documentation regarding all case files.
8. Follows protocol for notification and follow up on all cases; develops and distributed reports and documentation as requested or required.
9. Accompanies minor children on domestic flights to various airports in the U.S. for the purpose of reuniting the child to the sponsor/parent, completes reunification paperwork with the sponsor and returns it to the office.
10. Participates in monthly activities for department including training and community service events.
11. Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
12. Performs other duties as assigned.

1. Education /Background:  Bachelor’s degree required plus two years of experience preferred with foreign born children and cross cultural experience preferred. Specialization in Child Welfare preferred.  Bilingual (Spanish) required.
2. Job Knowledge: Must have excellent case management skills and knowledge of mental health and cross-cultural issues, must be familiar with educational systems and possess good advocacy skills. Ability to work with Microsoft office products.
3. Working Conditions/Physical Demands:  Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. Requires considerable work outside of the office and substantial driving; requires night and weekend work on occasion and willingness to be on-call for emergencies; may lift up to 40 pounds.
4. Other requirements:
a. Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
b. Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
d. Must have or complete training in CPR and First Aid and remain current in the certification. 
Great Benefits: Medical, Dental, Basic Life, Short-Term Disability, Vacation, Sick Time, 12 Paid Holidays, FSA Flexible Spending Account (FSA), 403(b), EAP and Pension Plan

We Value Diversity!


Skills required

Social Services
Social Work
Human Services
Case Management
Child Welfare
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Job ID: 1412


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Toward the end of the Great Depression in 1933, Catholic Charities opened an office in downtown Phoenix with our first director, Eileen Ward, advocating for vulnerable children.

Over the years, Catholic Charities staff and volunteers continued to monitor the needs of central and northern Arizona communities and responded by providing life-changing services that protect and nurture children, help strengthen families and assist individuals in crisis - growing to serve communities in Maricopa, Yavapai, Coconino and Mohave Counties.

We continue the thread of our early work today by delivering services in foster care, adoption and pregnancy counseling, North Star youth development and Westside Head Start early education. Over the years in response to community needs, our agency has grown to serve veterans and their families, sex-trafficked survivors, victims of domestic abuse, refugees and those experiencing homelessness.

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