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  • Flint, MI

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Flint Commercial Account Specialist

TruGreen • Flint, MI

Posted 3 days ago

Job Snapshot

Full-Time
Consumer Products, Environmental, Other Great Industries
Customer Service, General Business, Other

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

 

We're seeking an Commercial Account Specialist. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you.  Apply now and learn more about opportunities with TruGreen.

 

Responsibilities

1. Places telephone calls to handle all aspects of commercial customer accounts.
2. Maintains customer database through accurate and timely data entry.
3. Answers inquiries, resolves problems, promotes and sells products/services.
4. Provides first line administrative support and coordination of commercial account activities for Business Development Reps.
5. Creates and reviews commercial service agreements.
6. Follow up on commercial customers during renewal.
7. Facilitates commercial growth through outbound calls to customers and prospects. 
8. Contact customers regarding outstanding balances on commercial accounts.

9.  Develops, maintains and cultivates effective customer relationships with assigned commercial accounts.

10.  Handles day to day account activities for commercial customers.

11.  Reviews commercial accounts, up-sell existing commercial customers and solicits new customers.

12.  Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

13. Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.

Job Requirements

Education and Experience Requirements
• High school diploma/GED required. Associate’s degree preferred.
• 2-3 years of customer service experience required
• Experience resolving escalated customer service issues required
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

To learn more copy and paste this URL into your browser:www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

TruGreen performs pre-employment testing.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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