Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Customer Service Representative / Call Center Representative

Spectraforce Technologies Inc Durham Contractor
Competitive Compensation
Apply Now

Title: Customer Service 1

Location: Durham, NC-27707

Duration: 6 months

Responsibilities:

 Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.

 Perform phone/email outreach to client vendors and business partners to resolve service issues.

 Identify, understand and anticipate customers unexpressed needs and concerns in a caring manner.

 Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs.

 Educate and encourage customers on use of alternative delivery channels including self-service, web, etc.

 Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.

 Interface with local, state and federal governmental entities and plan participants regarding client products, services and policies.

Must haves:

 2 years of call center experience

 Preferred-Health, insurance, medical experience

 Experience operating in a Windows and Microsoft Office environment required.

Recommended skills

Self Service Technologies
Microsoft Office
Insurance
Claims
Call Centers
Interface

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$43K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative / Call Center Representative
Competitive Compensation
Estimated Salary: $69K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.