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Customer Service Representative / Call Center Representative

Spectraforce Technologies Inc Durham Contractor
Competitive Compensation
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Title: Customer Service 1

Location: Durham, NC-27707

Duration: 6 months


 Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.

 Perform phone/email outreach to client vendors and business partners to resolve service issues.

 Identify, understand and anticipate customers unexpressed needs and concerns in a caring manner.

 Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs.

 Educate and encourage customers on use of alternative delivery channels including self-service, web, etc.

 Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.

 Interface with local, state and federal governmental entities and plan participants regarding client products, services and policies.

Must haves:

 2 years of call center experience

 Preferred-Health, insurance, medical experience

 Experience operating in a Windows and Microsoft Office environment required.

Recommended skills

Self Service Technologies
Microsoft Office
Call Centers


CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Customer Service Representative / Call Center Representative
Competitive Compensation
Estimated Salary: $69K
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