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Field Support Technician

MDI Group Dallas Full-Time
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Field Support Technician


6 Month Contract (Possible Extension or Contract-to-Hire)
Dallas, TX

What You Will Be Doing: 

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network

  • Provides Tier II end-user support for software and hardware issues

  • Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals

  • Troubleshoots Desktop Virus and malware issues 

  • Maintains a daily backup of all network files

  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty

  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance

  • Provides recommendations of program changes to correct software problems

Must Haves:

  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of 5+ years of related experience and / or training

  • Knowledge of SCCM, and Office 365 preferred

  • A+ PC Technician or Network+ certification is a plus

  • Provides level II & III user support for software and hardware issues

  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding

  • Ability to write routine reports and correspondence

  • Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor

  • Ability to effectively present information to an internal department and / or large groups of employees

  • Ability to comprehend, analyze, and interpret situations

  • Ability to solve problems involving several options

  • Requires strong analytical and quantitative skills

  • Exceptional Customer Skills required 

Recommended skills

Comp Tia Network+
Backup Devices
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