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Field Support Technician

MDI Group Dallas Full-Time
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Field Support Technician


6 Month Contract (Possible Extension or Contract-to-Hire)
Dallas, TX

What You Will Be Doing: 

  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network

  • Provides Tier II end-user support for software and hardware issues

  • Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals

  • Troubleshoots Desktop Virus and malware issues 

  • Maintains a daily backup of all network files

  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty

  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance

  • Provides recommendations of program changes to correct software problems

Must Haves:

  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of 5+ years of related experience and / or training

  • Knowledge of SCCM, and Office 365 preferred

  • A+ PC Technician or Network+ certification is a plus

  • Provides level II & III user support for software and hardware issues

  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding

  • Ability to write routine reports and correspondence

  • Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor

  • Ability to effectively present information to an internal department and / or large groups of employees

  • Ability to comprehend, analyze, and interpret situations

  • Ability to solve problems involving several options

  • Requires strong analytical and quantitative skills

  • Exceptional Customer Skills required 

Recommended skills

Comp Tia Network+
Backup Devices
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MDI Group helps IT organizations tackle “what’s next” in terms of emerging technology projects and challenging business objectives by providing a full range of information technology staffing services and contingent workforce solutions that supplement in-house resources. Services range from contract and contract-to-hire placements to project teams and end-to-end processes that maximize the engagement and management of contract labor.

For more than 25 years, MDI has delivered successful solutions by first seeking a thorough understanding of our clients, including their culture, processes and strategic goals. We then draw upon the broad technical knowledge base of our team members and the well-established connections in local markets we serve to provide the best solutions possible.

For qualified technology consultants, we offer the opportunity to work with leading industry organizations on engaging contract assignments while enjoying a rewarding compensation and employee benefits package.

MDI Group is now part of Motion Recruitment Partners, LLC and their network of companies offering a broad range of total talent workforce solutions to include: IT Staffing, ‘TechinMotion’ Networking Events, MSP, RPO, Employer Branding and Talent Data Analytics.

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