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3854c7ea7a6e0645ceeee7b85141928f

Logistics Customer Service Rep.

Express Employment Professionals Jersey City, NJ Full-Time
$33,280.00 - $37,440.00 / year
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Are you looking for a long-term job that can turn into perm with a great pay? We have job for you! Our client located in Bayonne, NJ is a warehouse facility looking for an experienced Logistics Customer Service Rep. This position requires someone with routing experience, 3PL would be a huge plus. Duties will include but not limited to the following:

* Liaison between customers and warehouse

* Schedule pickups and deliveries

* Route drivers to delivery destination

* Communicate any issues with customers via email or phone


This position is temp to perm. 

  • Answering inbound calls from customers
  • Demonstrate excellent customer service skills
  • Retain current customer base by providing excellent customer service
  • Track all customer service requests and queries
  • Taking first call from customers
  • Answering customer queries and enquiries via telephone and email
  • Assisting with customer service issues
  • Helping customers and providing an excellent customer experience
  • Providing outstanding customer service at all times
  • Processing customer orders for all customer types
  • Delivering excellent levels of customer service
  • Share customer knowledge and solve customer enquiries
  • Taking customer orders & dealing with general customer queries
  • Handling both inbound & outbound calls and providing high quality customer service
  • Take ownership of solving customer issues through proactive customer service
  • Operating via telephone to contact customers
  • Deliver a high quality customer service to all customers and call handling standards
  • Answering technical queries via phone call and email from customers and all departments
  • Achieving sales and customer service related targets
  • Demonstrate an exceptional level of customer service

Recommended skills

Customer Service
Sales
Scheduling
Customer Experience
Warehousing
Network Routing
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