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Customer Service Representative at Collabera

Customer Service Representative

Collabera Colorado Springs, CO
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Industry: Health Care

Job Title: Customer Service Representative (contract to hire)

Duration: 2+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: WAH due to Covid will relocate to office when we have the ability. Sourcing can be in Colorado Springs, CO Training - Monday - Friday 8:30am - 5pm for 4 weeks Official Schedule can be between - 8am - 9pm Eastern

Location: Colorado Springs, CO 80907 [remote during COVID-19]

 

***** Looking for someone with customer service exp *****

 

Duties:

WAH due to Covid will relocate to office when we have the ability. Sourcing can be in Colorado Springs, CO Training - Monday - Friday 8:30am - 5pm for 4 weeks Official Schedule can be between - 8am - 9pm Eastern

 

WAH due to Covid will relocate to office when we have the ability.

Candidates must have reliable internet connection.

 

The CE Outreach Educator will work directly with the members.

They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.

The intent is to assist the member in selecting the option that best pertaining to them.

Daily duties include conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members.

Track and communicate system errors in an expediential and thorough manner.

Self-report metrics successfully and regularly.

Take requests for care management from patients, physician offices or imaging centers.

Research issues regarding the certification process and forward to the appropriate parties.

May work on complete process from beginning to end or a portion of the process which focuses on educating the member on their available treatment, including not limited to facility or screening options, once the member has chosen to use another facility, they are transferred to the Scheduler.

Excellent attention to detail;

Excellent problem solving abilities;

Proactive customer service approach;

Self-directed, highly motivated;

Ability to relate well to all types of people;

Ability to listen actively and responsively

Ability to overcome objections

Ability to utilize multiple resources: client websites and navigation search engines to find best places of care that offer convenient distances for client members while holding a successful and fluent conversation on the phone with a member.

Aptitude for dealing with complex/challenging customers and demonstrated ability to deescalate a situation, coachable, willingness to learn, enhanced collaboration skills, team player, dependable, punctual, flexibility to different personalities & situations, great attitude, problem solver, professionalism, and an ability to recognize the importance of educating and assisting the members we serve.

2 years previous experience in a contact center setting on outbound calls preferred, reliable transportation, phone skills, computer skills, basic MS Excel, MS Outlook

Must be able to type more than 30 words per minute

Customer Service Skills (history of customer service exp) preferred, and must have a friendly and professional voice and tone.

 

Education:      

High School Diploma or GED Required

*************************************************************************************

If you are interested and would like to discuss this position, please call me back at

973-598-3979
or email me at elvin.gohil[ Link removed ] - Click here to apply to Customer Service Representative

*************************************************************************************

Recommended Skills

Client Rapport
Attention To Detail
Scheduling
Computer Literacy
Telephone Skills
Self Motivation
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