Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?

Senior Operations Manager job in Middleton at Infosys BPM

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Senior Operations Manager at Infosys BPM

Senior Operations Manager

Infosys BPM Middleton, WI Full-Time
$95,000.00 - $105,000.00 / year
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Purpose of the role:

In the role of Onsite-Operations Manager, you will be responsible for Coordinating with the transition team, plan and monitor the resource deployment, review the daily operations dashboard, staff planning, work allocations and governance adherence. You will interact with the client on the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview within the guidelines, policies and norms of Infosys.


You will be responsible for transition coordination, resource, service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.

Below are the roles and responsibilities aligned to the above-mentioned role / role designation:


·         Act as the primary delivery contact (Onsite) for any coordination /escalation Management between onsite offshore for all key stakeholder interactions.

·         Brings Operational domain expertise and responsible to manage any RCA’s, mitigation and SOP documentations.

·         Drive functional expertise and engage in volume management, spikes, reorg design with offshore and sharing business knowledge /changes.

·         Responsible for enhancing customer experience,

·         Engages with the key client stakeholders on areas of improvements and drives plans/actions in order to enhance customer satisfaction

·         Conduct periodic reviews (weekly /monthly) with the offshore teams & drive corrective action required in order to ensure SLA compliance

·         Work with onsite functional leads for any escalations and open items, which needs a fix.

·         Liaison with offshore Ops COH and mangers for daily reviews on operations

·         Work with Client Partner on any cross functional governance and also support any contractual obligations

·         Monthly & Quarterly business review participation & liaison with COH and Portfolio lead

·         Co-ordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets etc.).

·         Oversee and Manage PMS (Performance Management System)

·         Address any people or talent issues and put plan in place to address them in co-ordination with Ops Head

·         Resource optimization

·         Understand any changes needed for skill set mapping in offshore.

·         Responsible to work with functional leads to identify continuous improvement opportunities

·         Able to lead the domain led transformation projects coordination with offshore Ops team

·         Key anchor in bringing domain expertise in case of To BE models , new areas to redefine the process upstream and downstream impacts ,low hanging automations and best practices implementations

·         Work with India to make sure projects are delivered on time and aligned to  client timelines

Location for this position is Middleton, Wisconsin



·         Bachelor’s Degree

·         At least 9 years of relevant work experience


·         General accounting and financial analysis experience and knowledge

Recommended skills

Delivery Focused
Operational Performance
Operations Management
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.