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Computer Technician - Help Desk Analyst

Hallmark Totaltech, Inc. Glastonbury, CT, CT Full-Time
$13.00 - $16.50 / hour
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URL blocked - click to applyPosition Title:        Help Desk Analyst I

Location:               Glastonbury, CT area (remote in US is fine)

Relocation:            No

Position Type:       temporary position (3 – 5 months)

Salary:                   $13 - $16.50 / hour, Depending on Experience

Position Number:   9511

 

SUMMARY:

 

Our client is a local IT company, offering technical support services to small and mid-sized companies in Connecticut and Massachusetts. They have asked Hallmark to help them find a Level I Help Desk associate, to assist with a project for 3 – 5 months. The person in this role will provide Level 1 support to a range of customers. This role will be working directly with clients and colleagues in troubleshooting software and hardware, and requires excellent communication. The right candidate must be a fast learner and able to quickly adapt to changes that clients make. You will be responsible for delivering detailed instructions over the phone and/or via email to customers experiencing

problems. This position can be 100% remote, within the US.

 

The schedule for this role is Monday – Friday, 8am – 5pm EST. This is a temporary position, with the possibility of extension beyond the initial period.

 

RESPONSIBILITIES:

 

        Provide first line support to clients for any information technology issues and problems

        Monitor and respond quickly and effectively to requests received through the Helpdesk

        Provide assistance by phone, email and/or using our ticket management system

        Escalate problems to Senior Engineers as required

        Perform software installs (Adobe, Office, etc.)

        Triage printer issues, VPN connection issues, and other hardware related issues

        Handle Active Directory and Office 365 password resets

        Liaison with the customer and vendor or manufacturer for support calls

        Configure Exchange settings for mobile devices, such as iPhones and Androids

 

EXPERIENCE AND SKILLS:

 

        High School diploma or equivalent

        1+ years of Help Desk/Support experience

        Technical proficiency with Microsoft operating systems and Microsoft Office Suite

        Office 365 knowledge is a strong plus

        Knowledge of Apple devices is a strong plus

        Experience with a help desk ticketing system (Autotask is ideal, but not required)

        Strong customer relationship skills, including professional telephone etiquette

        Basic knowledge of PC hardware, including troubleshooting and configuration

        Ability to prioritize and execute tasks in a fast-paced environment (multitasking is a must)

        Must be very organized, with strong attention to detail

        Strong verbal and written communications

        Good analytical and problem-solving skills

 

OTHER:

 

To view other Hallmark jobs, please go to URL blocked - click to apply  

Hallmark and our Client are Affirmative Action, Equal Opportunity Employers.  We encourage all qualified people with the current right to work for any employer in the USA to apply.  NOTE: We cannot consider H-1 Visa candidates for this position.  Principals only, please.

URL blocked - click to apply

EXPERIENCE AND SKILLS:

 

        High School diploma or equivalent

        1+ years of Help Desk/Support experience

        Technical proficiency with Microsoft operating systems and Microsoft Office Suite

        Office 365 knowledge is a strong plus

        Knowledge of Apple devices is a strong plus

        Experience with a help desk ticketing system (Autotask is ideal, but not required)

        Strong customer relationship skills, including professional telephone etiquette

        Basic knowledge of PC hardware, including troubleshooting and configuration

        Ability to prioritize and execute tasks in a fast-paced environment (multitasking is a must)

        Must be very organized, with strong attention to detail

        Strong verbal and written communications

        Good analytical and problem-solving skills

 

OTHER:

 

To view other Hallmark jobs, please go to URL blocked - click to apply  

Hallmark and our Client are Affirmative Action, Equal Opportunity Employers.  We encourage all qualified people with the current right to work for any employer in the USA to apply.  NOTE: We cannot consider H-1 Visa candidates for this position.  Principals only, please.

Recommended skills

Help Desk
Help Desk Support
Technical Support
Computer Hardware
Active Directory
Multitasking
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Job ID: 9511 Glastonbury

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