CSS CORP In Draper is hiring for entry level tech support! You MUST be able to complete the following:
Help with printer Issues (ie. Connect to a wireless printer)
Install/uninstall Anti-Virus Software
Knowledge of remote log
The representative provides tech support over the phone. We’re a fast-growing, global technology company, with over 5,500 technology professionals across 16 global locations. We provide IT Services and Technology Support solutions for over 140 clients, including Fortune 1000 enterprises, that count on our expertise.
The team supports/troubleshoot issues related to all devices connected to a network.
Providing a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements
Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.
Applying technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective troubleshooting.
CSS Corp pays a great deal of attention to the health and welfare of its associates. We provide a portfolio of benefits that cater to the well-being and medical emergencies of our associates. We also offer ample insurance coverage for our associates and their dependents, in addition to other statutory benefits such as retirement and pension plans, health, dental, vision, and life insurance; 2 weeks paid time off; 9 paid holidays;
Job Type: Full-time
Salary: $12.00 /hour
- Escalated technical troubleshooting support for customers
- Communicate technical information to non-technical customers
- Troubleshoot and resolve customer technical issues
- Provide technical support to computer users
- Apply technical support expertise to resolve customer issues
- Diagnose and resolve technical hardware and software issues