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Company Contact Info

  • Brea, CA
  • Priyanka Jaiswal

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Specialist Customer Technical Support

Integrated Resources, Inc • Brea, CA

Posted 2 months ago

Job Snapshot

Contractor
Other Great Industries
Other

Job Description

Job Title: Specialist Customer Technical Support - 9096160
Location: Brea CA 92821

Duration: 10 Months – high possibility of extension

 

 

Job Description:

  • Previous experience in a medical technology call centre or experience in a medical laboratory.
  • The ability to troubleshoot and apply a logical decision-making process towards resolution of hardware, software, application, and method related problems.
  • Experience with ERP system such as Oracle and/or Service Max. Strong MS Office skills (Outlook, Word, Excel).
  • Exceptional verbal and written communication skills.

 

Job Requirements

Intake Notes:

 

As a key entry point for technical phone assistance for our customers, the Customer Technical Support position encompasses the following important work initiatives:

 

  • Responding to customer calls, assessing customer's requirements, and determining the most cost-effective solution(s) to the customer's problems while enhancing customer satisfaction.
  • The incumbent provides general technical consulting distinguishing among hardware, reagent/application, software and/or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource. 

 

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