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Call Center Representatives

Express Employment Professionals Philadelphia Full-Time
$26,000.00 - $29,120.00 / year
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Express Employment Professionals in Center City Philadelphia is looking to build a team of Customer Service/Call Center Representatives to work for a client that is associated with the Philadelphia Parking Authority. Candidates must have excellent interpersonal skills, great patience, good computer skills, and the ability to work full time hours.  ALL CANDIDATES MUST HAVE AT LEAST 18 MONTHS CONSECUTIVE CALL CENTER EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.


Job Responsibilities:

  • Provide assistant to customers via telephone and correspondence in a timely manner.
  • Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner.
  • Accurately process, document and record mail correspondence.
  • Research and review correspondence to assess action to be taken.
  • Prepares paperwork for processing of refund due to customers.
  • Schedule hearings.
  • Perform other duties as assigned.
  • Must have the availability to work between the hours of 12:00 p.m. - 8:00 p.m.
  • High School Diploma or general education degree.
  • Must have at least 18 month consecutive call center experience.

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill

Location

Salary Details

Based on Job Title, Location and Skills
$28K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Call Center Representatives
$26,000.00 - $29,120.00 / year
Estimated Salary: $64K
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Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 780 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

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