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Help Desk Analyst job in Appleton at Appleton

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Help Desk Analyst at Appleton

Help Desk Analyst

Appleton Appleton, WI (On Site) Full-Time
$22.91 - $27.49/Hour

The City of Appleton is accepting applications for a full-time Help Desk Analyst. T his is a technical staff position responsible for providing first line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues. Work is performed under the general supervision of the Director of Information Technology.

Qualifications

This position requires an Associate degree in Computer Science or related field, one to two years’ experience in troubleshooting/analyzing computer problems ; or a combination of applicable experience and training.

Essential Job Functions
• Provides technical assistance with software and hardware problems on PC, Copiers/Printers, network, mobile devices, phone and voice mail systems.
• Forwards requests for service to appropriate department staff if necessary.
• Enters and tracks calls for support into the help desk software.
• Assists in producing and maintaining procedural documentation.
• Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.

Other Job Functions
• Works on special projects as assigned.

Recommended Skills

  • Help Desk
  • Information Technology
  • Mobile Device Management
  • Printing And Screen Printing
  • Problem Solving
  • Telephone Call Reception Management
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Job ID: 2023-42

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