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Customer Service Representative at

Customer Service Representative

Iowa City, IA Full Time
$29,120 - $30,160/Year
Apply Now

Job Purpose

The primary objective for this position is to consistently interact with our customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment.

Duties And Responsibilities

  • Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process
  • Communicate effectively, pleasantly and in a timely fashion with customers to answer all questions and client inquiries
  • Host and participate in tele-conferences and on-site meetings with clients
  • Assist clients by generating detailed quotes, as well as processing orders, tracking open existing orders
  • Become an expert in the procurement of clinical specimens in order to effectively discuss projects with researchers and scientists
  • Develop an extensive understanding of how the clinical division operates
  • Serve as a liaison between our clients and all internal departments
  • Work with our Sourcing and Project Management team to develop order fulfillment plans
  • Lead or participate in meetings with the operations team to explain the execution plan of complex projects
  • Provide ongoing support to the business development field team
  • Manage certain key accounts, as assigned and serve as our clients point of contact throughout the entire ordering process for all projects assigned
  • Seek up-sell/cross-sell opportunities and present value-added service options
  • Manage opportunities in Salesforce
  • Follow up on open opportunities and leads
  • Assist with training new team members
  • Develop an extensive understanding of the products and services offered by all clinical divisions

Qualifications


Customer First Attitude

Service-oriented approach

Commitment to Quality

Ability to Problem Solve

Excellent written, oral, and interpersonal communication skills

Highly self-motivated, self-directed, and attentive to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Extremely organized

Fast-paced with a strong work ethic

Ability to work both independently as well as on a team in a collaborative environment

Ability to think outside-the-box

Computer savvy and ability to adapt quickly to new technologies

Bachelors Degree, in science preferred

Clinical Research Coordinator, experience a plus

At least 2 years experience in a client services position

Proficiency in Microsoft Office Suite (Outlook, Excel and Word)

You are a team player. You take your work very seriously, but not always yourself.

You are dedicated and reliable

You are looking for an organization that values mission-driven, loyal individuals focused on achieving goals those in need of our services.

You get things done

Recommended Skills

Success Driven
Adaptability
Attention To Detail
Self Motivation
Team Working
Hardworking And Dedicated

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