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Retention Specialist Athens, GA M-F, 8am-5pm $13/hr.-$15/hr. job in Athens at Express Employment Professionals – Headquarters

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Retention Specialist Athens, GA  M-F, 8am-5pm $13/hr.-$15/hr. at Express Employment Professionals – Headquarters

Retention Specialist Athens, GA M-F, 8am-5pm $13/hr.-$15/hr.

Express Employment Professionals – Headquarters Athens, GA Full Time
$13.00 - $15.00/Hour
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A pest control company in Athens, GA is looking for a retention specialist for their Sentricon and Termite department. This role will build and maintain relationships with the purpose of educating employees and customers on Sentricon and Termite services and warranties.

General Duties :

  • Build and maintain relationships with new and existing customers
  • Audit Sentricon and liquid termite reports and follow up with customers on the importance of retaining their warranty
  • Preform quality assurance audits for Sentricon data entry
  • Monitor and analyze reports to create accountability in the Customer Service Department and communicate finds to Management Staff
  • Research county and property tax records for new homeowners information
  • Follow up on pretreated properties and interact with builders
  • Responsible for processing New Homeowner Packets
  • interact with Termite and Universal Technicians as needed
  • Work directly with CSR's on renewal retention procedures
  • Special projects or reporting as they arise
  • Backup Wildlife and Termite Admin Specialist

Requirements :

  • One year of previous customer service experience
  • Experience with route customer service experience preferred
  • Proficient in Microsoft Office Suite
  • Proven ability for honesty, respect, and trustworthiness
  • Excellent phone etiquette
  • Detail orientation
  • Problem solving skills

If interested, please send updated resume to [ Link removed ] - Click here to apply to Retention Specialist Athens, GA M-F, 8am-5pm $13/hr.-$15/hr.

  • Maintain and administer hr processes
  • Conduct data entry for hr and payroll systems
  • Troubleshoot employees with benefit related employee relations issues
  • Facilitate new-employee orientation programs
  • Participate in new employee orientation processes
  • Assisting with employee relations matters
  • Prepare new-employee files and new-hire paperwork
  • Assist with staffing, benefits and employee relations
  • Processing employee information and maintaining employee records within the HRIS
  • Resolve employee issues and questions such as payroll, benefits
  • Maintain human resource information system and employee database
  • Conduct benefits orientation for new hires
  • Maintain employee information in HRIS
  • Maintain monthly employee benefit changes report
  • Prepare internal employee communications regarding compensation, benefits, or company policies
  • Update company-wide programs that include new employee orientation, employment law training
  • Participate in recruitment of temporary employees
  • Recruiting, onboarding, benefits administration, and employee relations
  • Respond to questions from associates with respect to hr and/or payroll programs
  • Verify employee information processed by automated human resources systems

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