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  • Rancho Cordova, CA

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Customer Support Specialist

Pacific Staffing • Rancho Cordova, CA

Posted 14 days ago

Job Snapshot

Experience - 2 years
$28.00 - $30.00/Hour
Supply Chain, Strategy - Planning

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Job Description

We are searching for a Customer Support Specialist for a technology organization in the Sacramento area. Our client is a leading supplier of innovative projectors and cinema equipment and services. This is a great long term contract opportunity to join a global company that provides world-class media services. The Customer Support specialist understands the value that is brought to clients through prompt, thorough and accurate purchase orders/quotes processing. This position is available for an ambitious person who enjoys working in a growing business to business environment and is seeking opportunity for advancement.  



·         Receives purchase orders: places, confirms, expedites, and manages all orders for the sales team.

·         Examines and analyzes purchase orders for completeness and accuracy of information.

·         Expedites purchase orders and customer related requirements as requested.

·         Routes purchase orders to Operations department after review and approval.

·         Verifies order receipt, tracks delivery dates and notifies appropriate personnel of potential delivery discrepancies.

·         Creates reports on purchase order information as required.

·         Creates and issues change orders as needed to meet customer expectations and business needs.

·         Investigates and resolves order acknowledgement and invoice discrepancies as necessary.

·         Creates sales and service program quotes.

Job Requirements

·         High school diploma or GED; college degree preferred.

·         1-3 years’ experience in a purchasing environment; customer service experience a plus.

·         Proficient with Microsoft Office Suite.

·         Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy.

·         Excellent written and verbal communication skills.

·         Ability to adapt to shifting priorities; team player, tactful and diplomatic.

·         Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.

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