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Customer Success Specialist

IFS Core Portland, OR Full-Time
$45,000.00 - $70,000.00 / year
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IFS is currently seeking to hire a full-time Customer Success Specialist to join the team. In this role, you will be the product expert helping customers with challenging issues they are experiencing with IFS software products.

Responsibilities:

  • Provide best-in-class customer support

  • Setup and train new customers on our solution

  • Work closely with the Product Management team

  • Provide quality assurance for customer specific enhancement requests


Benefits & Perks:

  • Catered lunches

  • Stocked Kitchen with drinks and snacks

  • Annual profit sharing and bonus

  • Opportunity for overtime

  • Earn 18 days of PTO in the first year

  • Health & Dental Insurance 100% coverage for a single plan

  • Short & Long Term Disability, and Life Insurance 100% paid by the company

  • 401K with Company Match

Thanks!
IFS Core Management

About Integrated Field Solutions:
Founded in 2007, IFS Enterprises LLC, commonly known as IFS Core, is a specialized software company and OEM software provider for the service and construction industries.

IFS Core engineers and manages Sage Service Operations, a product sold exclusively by Sage, which seamlessly integrates with the industry-leading Sage 100 Contractor & Sage 300 Construction and Real Estate software.

IFS Core's integrated solutions add increased functionality for employees working in the field, office personnel, vendors & customers.

ifscore.com

Qualifications:

  • Excellent written, verbal, and interpersonal communication skills

  • Experience with web and mobile device technologies

  • Willingness to learn

  • Experience working in the construction or service industry a plus

  • Experience with Sage 300 (Timberline) and or Sage 100 (Masterbuilder) is a plus

  • Ability to use positive language

  • Ability to work independently and collaboratively

  • Ability to multi-task, work successfully under pressure, and effectively manage time and workload

  • Bachelor's Degree preferred but not required

Recommended skills

Self Motivation
Service Industries
Interpersonal Communications
Product Management
Curiosity
Quality Assurance

Location

Salary Details

This salary was provided in the Job Posting.
$45,000-$70,000
Yearly Salary
This salary is within the average salary range of $29,349-$134,400 for this role in this location
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