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Customer Service Associate
Job Description
Senior Process Associate - Customer Service – Des Moines, Iowa
In the role of Customer Service Senior Process associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, you’ll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines, Iowa.
Qualifications
Required
- High School Diploma or GED Equivalent
- At least 1 years of experience in the job description below
Preferred
- Oral and written communication skills
- Analytical skills
- Knowledge of the financial services industry or insurance products/procedures through a combination of experience and/or coursework
- Ability and willingness to learn multiple financial concepts and systems
- Flexibility in a fast-paced, team-oriented environment
- Organizational and follow through skills
- Sensitivity to service and quality
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Your responsibilities include but may not be limited to
- Take initiative and ownership in every call and situation
- Provide answers and solutions in a manner all parties can understand
- Research information and handles return calls/other follow-up as needed
- Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
- Navigate multiple computer systems/applications and utilizes search tools to find information
- Cohere to call adherence guidelines
- Meet or exceeds department quality standards
- Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
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CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.Career Path
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