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Customer Service at Commodity Forwarders

Customer Service

Commodity Forwarders South San Francisco, CA Full-Time
$20.00 - $24.00 / hour
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We are looking for a full-time Customer Service Agents to fill a position within our Operations department. This is a non-exempt position with an hourly rate between $20 - $24/hour depending on experience.

The ideal candidate will have great organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service. Must demonstrate professional manners and effective communication when interacting with fellow employees and customers.

Responsibilities of the position include, but are not limited to, the following:
+ Ensure successful movement of cargo
+ Prioritize the work flow for cargo movements to insure customer and vendor satisfaction.
+ Insure the timely movement of cargo from origin to destination to fulfill customer's instructions and insure procedures for taking bookings are followed at all times.
+ Coordinate with customs brokers to obtain release documents in a timely manner to maximize productivity of the warehouse.
+ Process claim paperwork timely and accurately with carriers.
+ Verify on-boards and forward necessary correspondence to customers.
+ Check vendors and customers in at dock office in a professional manner.
+ Complete responsibilities for all accounting related functions to achieve goals.
+ Process all billing within necessary time frame and billing is accurate.

Education and Requirements:
+ High School Diploma or equivalent
+ Eligible to work in the US and pass TSA background check
+ Must be able to read, write and clearly communicate with poise and confidence in English over the phone and in person with customers, vendors and staff.
+Bi-lingual or Multi-lingual skills (preferred)

Benefits Offered:
+ Medical, Dental, Vision, Long Term Disability Insurance and Basic Life Insurance (100% paid by the company for employee only coverage)
+ AFLAC and 401K enrollment opportunity
+ PTO + Vacation as in line with company policy


Recommended skills

Customer Service
Help Customer
Identify Customer Need
Resolve Concern
Resolve Request
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