Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Customer Service Representative

A-Line Staffing Solutions Pittsburgh, PA Full-Time
$14.00 - $15.00 / hour
Apply Now

As a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication. 


• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message 
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls 
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements 
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. 

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills 
• Ability to work in a structured environment – adhering, following protocols 
• High level attention to detail, multi-tasking, and ability to organize work 
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging 
• Ability to work autonomously in a self-paced, self-motivated team environment 
• Ability to understand and follow oral and written instructions 
• Ability to type 30 words a minute 
• Must have excellent attendance and be punctual to work 
• Experience working in a customer service environment 
• High School degree required 

Recommended skills

Professional Attitude
Diplomacy
Attention To Detail
Client Rapport
Multitasking
Hardworking And Dedicated

Location

About the company

Salary Details

This salary was provided in the Job Posting.
$14-$15
Hourly Salary

Career Path

See the next step in your career
Customer Service Representative
$14.00 - $15.00 / hour
Estimated Salary: $71K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.