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Customer Service (Remote 2-3 days) at Ecopax

Customer Service (Remote 2-3 days)

Ecopax Bethlehem, PA Full Time
$22.00/Hour
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Customer Service - Starting Rate $22 .00 an hour (Remote 2-3 days)

Why Should YOU join the Ecopax Team?

  • Medical Benefits Day 1 – Employee is FREE on Plan 1
  • We contribute $900 to $1000 annually to 401K
  • Referral Bonus $1,000 per Referral
  • 56 Hours Vacation Accrued on 1 st Year / 96 Hours Vacation 2 nd Year
  • 7 Paid Holidays Eligible Day 1
  • Birthday Money

Summary

· Listen and respond to customers’ needs and concerns timely

· Provide information about products, services and the company as a whole

· Enter sales orders and generate sales confirmations

· Maintain sales contracts and price lists

· Setup new and maintain customer profiles

· Handle returns or complaints

· Research solutions for special customer needs

· Build a relationship of trust with customers, sales team and sales brokers

· Work with Shipping Coordinator in handling detentions, carrier recoveries and other freight related issues

· Assist with marketing effort on creating new product literature

· Assist in preparing product samples for sales team

· Be a strategic partner for sales team to retain customers and create positive customer experience

Required Experience - F ive years of B2B customer service experience is preferred. Must have experience with manufacturing environment.

Ecopax/Pando International is looking for an experienced Account Services Specialist to join our growing organization. The Account Services Specialist will provide excellent customer service to our business to business customers. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Position is located in Bethlehem, PA.

Additional Eligibility Qualifications

1. Excellent oral and written communication skills

2. Excellent phone and email professionalism & Proficient in Microsoft Office Suites

3. Able to perform excellent customer service while maintaining the company budget

4. Exceptional time management skills

5. Bachelor’s degree is preferred but not required

Why Should YOU join the Ecopax Team?

  • Medical Benefits Day 1 – Employee is FREE on Plan 1
  • We contribute $900 to $1000 annually to 401K
  • Referral Bonus $1,000 per Referral
  • 56 Hours Vacation Accrued on 1st Year / 96 Hours Vacation 2nd Year
  • 7 Paid Holidays Eligible Day 1
  • Birthday Mone

Recommended Skills

Sales
Customer Satisfaction
Customer Experience
Marketing
New Product Development
Customer Service

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