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  • El Paso, TX 79936
  • HR

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Branch Manager of DME Operations

El Paso, TX

Posted 7 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
Medical Equipment, Healthcare - Health Services, Transportation
Management, Health Care, Strategy - Planning

Job Competition

5

Applicants

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Job Description

We are seeking a dedicated Branch Manager.  In this position you will be responsible for the day-to-day management of company operations. This person will exercise management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community.

 

  • Accountable for the financial and operational performance of the location
  • Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
  • Assures competencies are completed prior to staff doing tasks independently where required per policy
  • Assures monthly update of Active Referral Account reports and semi-annual update of market analysis reports
  • Available for on-call assignments as needed
  • Manages billing: ensures that all required documentation including, but not limint4ed to Certificates of Medical Necessity, and Assignment of Benefits required for reimbursement are procured in a timely and efficient manner
  • Communicates company policies and announcements on a timely basis to location employees
  • Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service
  • Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
  • Ensures that all employees are building relationships with patients and referral sources
  • Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off
  • Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
  • Keeps supervisors abreast of important location issues or concerns
  • Maintains a high level of satisfaction with patients, referral sources, and location employees
  • Maintains a professional and clean working environment
  • Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location’s compliance with applicable policies and procedures
  • Makes sure all employees adhere to the guidelines established on the way of the company
  • Makes sure location personnel receives and completes necessary training to perform assigned duties
  • Manages inventory to ensure levels are met and company assets are monitored and controlled
  • Monitors and acts on the company’s growth plan in order to achieve or exceed the location’s budgeted goals
  • Runs morning meetings systematically and reviews action items from meetings on a regular basis
  • Takes appropriate action to ensure that the location complies with applicable laws and regulations
  • Works with clinical staff to develop and maintain clinical programs (e.g. Gold Care program)
  • Works with sales representatives to develop and maintain key referral sources
  • Performs other duties as may be required or assigned

Supervisory Responsibilities

  • The Manager may supervise the following positions - Customer Service, Representative, warehouse personnel, Drivers, Respiratory Clinician, Clinical Specialist, Sales Representative
  • Other location specific operations personnel

Job Requirements

Education and Experience

  • Bachelor’s Degree in business or related degree; or equivalent combination of education and experience in HME, home health industry, or business preferred
  •  
  • 1-3 years supervisory experience
  • Knowledge of durable medical equipment or home medical equipment
  • Minimum of one year prior supervisory experience
  • 3 years experience in home health industry preferred
  • Valid driver’s license with a clean record in the state in which you reside
  • Employment is contingent upon a drug screening test and background investigation

Skills

  • Ability to organize, plan, and delegate properly in accordance with size and services of the location
  • Ability to write legibly in English
  • Builds relationships with patients, caregivers, and referral sources
  • Communicate company policies and announcements to location employees
  • Effective oral and written communication with location staff, supervisors, patients, and referral sources
  • Helpful, knowledgeable, and polite
  • Keep supervisors up-to-date on important location issues
  • Knowledgeable in all major insurance carrier eligibility and reimbursement guidelines
  • Maintains a positive, constructive, and polite, attitude
  • Strong leadership abilities
  • Strong organization, time and territory management skills
  • Understanding of accounting and business management

Physical Demands

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork

At times:

  • Requires lifting and transporting of patient equipment and or move full & empty cylinders
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

Machines, Equipment and Technical Abilities

  • Understanding use of all applicable home medical equipment and supplies
  • Using common office equipment (e.g., phone, copier, fax, computer, etc.)
  • Internet, including knowledge of email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.

Work Environment

  • Office, warehouse, field
  • Some travel via automobile required to patient’s homes, referral sources, and meetings
  • May be required to use a personal vehicle for business activities with reimbursement

Departmental Interaction

  • Position has a direct reporting line to the Area Manager and an indirect reporting line to the Region Manager and Division Vice President
  • Regular interaction with billing center employees, Location Managers and sales team
  • Contact with individual customers, caregivers, vendors, referral sources and sales team
  • Maintains close communication with all location employees to ensure consistent and timely communication on patient matters
  • Participates in morning meetings with location personnel on a regular basis

Company Offers

  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and Holidays
  • 401K
  • Bonus
  • Employee Discounts
  • Mileage Reimbursement
  • Cell Phone Reimbursement
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Job ID: LCM640410CB
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