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Company Contact Info

  • 2379 Beville Road
    Daytona Beach, FL 32119

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Warranty Coordinator

ICI Homes • Daytona Beach, FL

Posted 2 months ago

Job Snapshot

Full-Time
Experience - 2 years
Construction
Customer Service, Construction

Job Description

ICI Homes is currently seeking to hire a Warranty Coordinator who will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The ideal candidate must possess great customer service skills, be extremely organized, detailed and able to multitask. 

ESSENTIAL FUNCTIONS

·         Receive and track warranty forms

·         Correspond with homeowners as necessary to gather information and follow-up as required (verbal and/or written correspondence may apply)

·         Answer and address customer service calls

·         Data entry into our tracking system

·         Distribute work order requests to the responsible field representative

·         Assist field personnel in contacting subcontractors for repairs

·         File all completed work orders

·         Track all correspondence with homeowners

ICI Homes offers competitive salary and a comprehensive benefits package. If interested, please send resume in word or pdf format to careers@icihomes.com

EOE / DFWP

Note to Job Seekers: No telephone calls please. Your resume will be reviewed and qualified candidates will be contacted in the event that there is a potential match. Thank you.

Job Requirements

A.    High school diploma or equivalent required

B.     Minimum 2 years related experience in customer service/call center

C.     Microsoft office proficient with emphasis in excel

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