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Company Contact Info

  • 903 East 104th Street
    Kansas City, MO 64131

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Loan Customer Service Representative (Bilingual)

North American Savings Bank • Kansas City, MO

Posted 1 month ago

Job Snapshot

Customer Service, Admin - Clerical, Entry Level

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Job Description

Summary Description
Loan Customer Service Representatives will be responsible for ensuring all NASB customers receive the highest quality of communication, information and service regarding their mortgage accounts. This position will take inbound phone calls, answer account questions borrowers may have and also assist in collecting payments.  
  • Review and research return mail and process borrower’s address change requests
  • Provide prompt and effective customer service via phone and email to internal and external customers
  • Establish ACH setups/changes and address changes on the current servicing system
  • Research loan history transactions on current and prior cold storage databases
  • Other miscellaneous duties as assigned

Job Requirements

  • High school diploma or equivalent required – 2+ years of college preferred
  • 1-3 years’ successful customer service and relationship building experience required
  • 1-3 years’ experience in loan servicing or similar financial/banking experience preferred
  • Effective business communication skills (both oral and written)
  • Ability to effectively interact with individuals in all areas of the bank
  • Excellent customer service skills
  • Ability to work under pressure and meet deadlines
  • Basic mathematical skills and basic accounting principals
  • Excellent computer skills – familiarity with MS Office products
  • Excellent organizational skills
  • Ability to work independently as well as part of a team and focus on results
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