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  • 556 South Cambridge Street
    Wautoma, WI, WI 54982

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Administrative Assistant - Outreach Wautoma (Part-Time)

Fox Valley Technical College • Wautoma, WI, WI

Posted 2 months ago

Job Snapshot

Experience - 2 to 2 years
Degree - 4 Year Degree
Education - Teaching - Administration
Admin - Clerical

Job Description

Basic Functions & Responsibilities

This position is responsible for providing outstanding service to students, instructors, and general public in the community by providing customer information and knowledge of all aspects of the college, admissions and application process, programs, school policies and billing practices.

Essential Job Functions/Secondary Job Functions

Essential Job Functions

  1. Serves as the initial customer service contact, providing in-depth detailed information on all FVTC programs, waiting lists, short courses and services available, including financial aid and registration services, which require understanding the programs, courses and services of FVTC.
  2. Administer and monitor standardized testing sessions including GED/High School Equivalency Diploma (HSED) exams through Pearson VUE. Maintain security of testing materials and environment.
  3. Assesses students’ needs, provide direct assistance and advise potential, new and currently enrolled students concerning an integrated enrollment process. Process, input, and maintain information in the Student Recruitment Management (SRM) system.
  4. Process registrations, serve as school cashier. Open/close cashier office, balance/reconcile daily collection.  Create bank deposit slip.  Verify all center deposit slips and make bank deposit.
  5. Assist students on site with Blackboard Collaborate login and equipment functionality/troubleshooting.
  6. Serves as primary contract for third party billing customers for classes and governmental agencies to include but not limited to: TRA/TAA, WIA, DVR, etc.  Maintain contact list of these individuals as well as all necessary correspondence between the agency and the college.
  7. Verify and process class rosters to ensure that all student information is current. Update information and enter grades from the instructor.
  8. Provide hospitality for contracts as necessary.
  9. Responsible for determining nature of emergency messages and following proper procedure to contact student. In the absence of the manager, serves as the security personnel at the outreach location including emergency evacuations, and maintain center activities.
  10. Disarms the building at the start of the day and/or secures and arm the building at the end of the day. Ensure that the facility is fully functional at all times.  This includes temperature, cleanliness, rooms set up or tear down, computer equipment including the cleaning of labs and offices and trouble shooting before calling for IT support, all office equipment, safety, or make manager aware or contact the appropriate person in the College.

Secondary Job Functions

  1. Cross-train in all regional center functions.
  2. Contribute ideas to, and help develop new initiatives including new courses, etc. in an effort to expand the regional center offering and presence in the community.
  3. Provide assistance in contracting to include hospitality, room set up, instructor support, etc.
  4. Proctor and schedule exams for other educational entities.

Job Requirements

Qualifications, Training and Experience

  1. Bachelor’s Degree is required in order to meet Pearson VUE requirements, AND
  2. Two years of recent relevant office and customer service experience, OR
  3. An equivalent combination of education, training, and experience.
  4. Intermediate skills in Microsoft Word, Excel and Outlook. Proficiency in PeopleSoft is preferred.
  5. Achievement of Pearson VUE certification and Pearson VUE GED and HSED test administration upon hire.
Job ID: 2019-1591
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