Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Technical Support Specialist

Velocity Staff, Inc Kansas City Full-Time
Apply Now

Velocity Staff, Inc. is working with our client located in Kansas City, KS to identify a Technical Support Specialist to join their Support Services team on a 6-month contract for hire opportunity. This is an entry level position working with the Support Services Team which provides Tier1 and Tier 2 technical support for the client corporate office and remote locations. Technicians will utilize existing processes and tools to pro-actively support office staff and equipment.    

  • Perform troubleshooting, repairs, and deployment of Windows and Apple products.
  • Work daily with internal customers via phone, chat, email, and occasional walk by.
  • Accurately record all work and troubleshooting in tickets.
  • Maintain positive, professional attitude at all times.
  • Configure, deploy, and maintain mobile devices as needed.
  • Other duties as assigned by the Support Services Manager or Supervisor.

Minimum requirements:

  • Associates Degree in related field of study. Bachelor’s Degree preferred.
  • 1-2 years of experience in MS Windows environment performing desk-side break/fix support.
  • Proficient in the management and troubleshooting of Microsoft desktop operating systems. (Windows 7 & 10)
  • Superior customer service and communication skills are a must. (In person, via phone and email or chat)
  • Experience with ticketing systems and a solid understanding of what information should be recorded in a ticket.
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.
  • Working knowledge of Active Directory Users and Computers
  • Solid experience using and troubleshooting MS Office (O365) products including Office 10, 13 and 16.
  • Familiarity with Apple products including iPhone, iPad and Mac Computers

Beneficial skills:These are strong pluses.

  • Strong troubleshooting and management of Apple systems. Apple certified.
  • Technical documentation. Ability to clearly document technical processes.
  • Basic understanding of databases and data processing (use of MS SQL and/or Access).
  • Microsoft Certification. Comp-Tia Certifications
  • Experience managing Windows Servers

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: Technical Support Specialist


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Velocity Staff is dedicated to the Recruitment and Development of Information Technology and Business Professionals and We Love What We Do!  We know that today's most talented individuals and most respected companies have options when deciding with whom to trust their professional opportunities and core business goals.  

What Makes Us Effective?  We Focus On PEOPLE.  
We address challenges as opportunities.  We seek to understand the personal and professional goals, talents and potential of our candidates and employees and we are honored to work with each individual professional and client in the pursuit of success.

View the full profile