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Technical Support Specialist

Velocity Staff, Inc Kansas City Full-Time
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Velocity Staff, Inc. is working with our client located in Kansas City, KS to identify a Technical Support Specialist to join their Support Services team on a 6-month contract for hire opportunity. This is an entry level position working with the Support Services Team which provides Tier1 and Tier 2 technical support for the client corporate office and remote locations. Technicians will utilize existing processes and tools to pro-actively support office staff and equipment.    

  • Perform troubleshooting, repairs, and deployment of Windows and Apple products.
  • Work daily with internal customers via phone, chat, email, and occasional walk by.
  • Accurately record all work and troubleshooting in tickets.
  • Maintain positive, professional attitude at all times.
  • Configure, deploy, and maintain mobile devices as needed.
  • Other duties as assigned by the Support Services Manager or Supervisor.

Minimum requirements:

  • Associates Degree in related field of study. Bachelor’s Degree preferred.
  • 1-2 years of experience in MS Windows environment performing desk-side break/fix support.
  • Proficient in the management and troubleshooting of Microsoft desktop operating systems. (Windows 7 & 10)
  • Superior customer service and communication skills are a must. (In person, via phone and email or chat)
  • Experience with ticketing systems and a solid understanding of what information should be recorded in a ticket.
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.
  • Working knowledge of Active Directory Users and Computers
  • Solid experience using and troubleshooting MS Office (O365) products including Office 10, 13 and 16.
  • Familiarity with Apple products including iPhone, iPad and Mac Computers

Beneficial skills:These are strong pluses.

  • Strong troubleshooting and management of Apple systems. Apple certified.
  • Technical documentation. Ability to clearly document technical processes.
  • Basic understanding of databases and data processing (use of MS SQL and/or Access).
  • Microsoft Certification. Comp-Tia Certifications
  • Experience managing Windows Servers

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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Job ID: Technical Support Specialist

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Velocity Staff is dedicated to the Recruitment and Development of Information Technology and Business Professionals and We Love What We Do!  We know that today's most talented individuals and most respected companies have options when deciding with whom to trust their professional opportunities and core business goals.  

What Makes Us Effective?  We Focus On PEOPLE.  
We address challenges as opportunities.  We seek to understand the personal and professional goals, talents and potential of our candidates and employees and we are honored to work with each individual professional and client in the pursuit of success.

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