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Bilingual Customer Service Rep
Company Overview:
Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.
About CLIENT:
Our client, is a provider of revenue & payment cycle management and clinical information exchange solutions, connecting payers, providers, & patients in the U.S. Healthcare system, seeks accomplished Bilingual Customer Service Representative.
- Review correspondences and/or inquiries from the health plan members to determine needs and accelerate the process based on circumstances.
- Conducts telephonic outreach activities for members who have been prescreened as potentially eligible for the Medicare Savings Programs/Medicaid.
- Completes program applications for members and ensure that application packages are prepared for mailing to member on daily basis.
- Follow up with members to encourage them to return completed application, required verifications, and notices of actions from the state.
- Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review.
- Completes applications and correct discrepancies.
- Meets quality standards by ensuring proper phone etiquette and adherence to scripts, engagement points, make accurate, descriptive system documentation and properly complete cases.
- Ensuring accurate and descriptive system documentation is made on all cases.
- Contribute to the department’s success by succeeding at departmental production and quality goals.
- Achieve team and individual career growth objectives.
- Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned.
- Stay informed with current knowledge of state and federal regulatory requirements.
- Comply with all company and department operational guidelines and policies.
- Participate in company staff and operational development programs as assigned.
- Bilingual is a must
- High School Diploma or GED OR Associates Degree or Bachelor’s Degree preferred.
- Must have 3 years of professional call center experience.
- Proficient with Microsoft Office
- Prefer general knowledge of Medicare, Medicaid and Managed Care.
- Professional behavior with courteous, polite and energetic qualities.
- Business demeanor and skills, communicate effectively (verbal, written and listening skills)
- High commitment to being organized, accuracy, quality of work and detailed oriented.
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction.
If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. We're driven, people driven. We also offer group health insurance (employee paid on a pre-tax basis).
Jatin Rattan
Sr. Technical Recruiter
Tel: 925-297-6490
Email: URL blocked - click to apply
NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening"
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What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.Career Path
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