Essential Job Functions:

·     Process, generate and input all related paperwork required for the fulfillment of customer orders for both inbound and outbound processes.

·     Checks all orders for special requests from our customers by coordinating with operations and transportation departments for the expediting of these specials requests / orders.

·     Run stock reports to check for product status and availability, as well as, post applicable Inventory records.

·     Trace orders as required and notify customers of any activity concerning their merchandise.

·     Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner.

·     Generate accurate and timely billing and subsequent invoicing where needed.

·     Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction.

·     Investigate and resolve inventory discrepancies, as well as, assisting other office staff when necessary.

·     Maintains a current and accurate procedural book which details processing requirements for each account.

·     Greets visitors to office when filling in for the Receptionist.

·     Follows all office rules and regulations concerning safety, phone etiquette, and Internet policies.

Keeps a professional office space by being organized and paperwork filed accordingly

Job Qualifications:

·     High School Diploma and/or GED equivalent is required.

·     Minimum of three to five (3-5) years of experience in a Customer Service Call Center environment.

·     Must possess excellent verbal and written communication skills.

·     Ability to prioritize and organize their work efficiently by being a self-starter.

·     Must be a detail-oriented multi-tasker who is flexible to adapt to coordinate multiple and changing priorities.

·     Proficient in Microsoft Office programs (e.g.: MS Word, Excel, and Outlook).

·     Ability to work in a fast-paced work environment.

Physical Demands:

Rarely                  (0% - 33%)
Occasionally       (34% - 66%)
Frequently           (67% - 100%)

Rarely lifts, carries, pushes, pulls, stands, reclines, crouches, squats, kneels, twists, climbs, balances, crawls, reaches horizontally, reaches below the waist, reaches above shoulders, or uses manual dexterity.  Frequently sits.

Working Conditions:
Rarely                  (0% - 33%)
Occasionally       (34% - 66%)
Frequently           (67% - 100%)

Rarely deals with the outside, low humidity, wetness, slippery surfaces, vibration, confined space, high elevation, noise, chemical irritant, oil, odors, explosives, electrical hazards, or toxic conditions. Frequently deals with a temperature controlled office environment.

Equipment:
This position uses a computer, calculator, phone, copier, printer, scanner, and fax machine.

For more information call or text

Or Stop By

440. W Boughton Rd 

Bolingbrook Il. 60440

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