Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
Missing Translation: eu_consumer_core.job_alert.duplicate_alert
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Account Sales Representative at ITW

Account Sales Representative

ITW Saint Charles, MO Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Diagraph offers exciting career opportunities across the U.S. and abroad. At Diagraph, our employees experience a small company, family-like atmosphere. We empower all of our employees to “Make Their Mark” in the organization by adopting the entrepreneurial culture.

If you are a results driven, innovative and customer oriented person, Diagraph is the company for you!

The Account Sales Representative maintains current customers and attracts potential customers by answering product and service questions; suggests information about other products and services, and provides customer service and sales assistance to inside and outside departments. They are responsible for managing inbound customer requests, handling customer complaints, selling inbound/outbound products, and providing assistance to scheduling, accounting, sales, and service. They play a key role in maintaining and growing the customer base.

  • Manage inbound calls; place orders, check order status, track shipments, and up sell/cross sells products.
  • Manage customer accounts within the ERP system by maintaining and updating customer account information and keeping notes within the system.
  • Set up new customers in the ERP system.
  • Check order statuses and update appropriate person/people if necessary.
  • Quote sales prices and check inventories.
  • Process product returns for credit, repairs, and warranties.
  • Issue, process and close customer returns.
  • Work with shipping on back, rush, and error orders.
  • Perform outbound calls to customers to provide information on current promotions, increase customer satisfaction and revenue.
  • Provide live chat support for website.
  • Route rollover calls to appropriate department.
  • Maintain focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and make process improvement recommendations to management.

Qualifications

Education:  High school diploma or equivalent required

Experience/Skills: 

  • Minimum two (2) years experience customer service and/or sales experience
  • Prior experience working with an Enterprise Resources Management (ERP) system preferred but not required
  • Ability to work effectively independently and in a team environment
  • Ability to multi-task and prioritize those tasks
  • Excellent customer service skills
  • Excellent organizational skills
  • Excellent oral and written communication skills
  • Excellent problem solving skills
  • Proficient with computer knowledge with MS Office (Word, Excel, Outlook, PowerPoint) is preferred.

Additional Information

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

Recommended skills

Scheduling
Complex Problem Solving
Customer Satisfaction
Selling Techniques
Microsoft Outlook
Microsoft Excel
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.