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Customer Service Representative

Louisville, KY Full-Time
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Job Title: Customer Service Representative 

Location: Louisville, KY 

Job Description: Brooksource in Louisville, KY is searching for a Customer Service Representative 

for a Fortune 50 client in the healthcare industry. You would be working with one of our best client relationships in a fast paced, high energy environment within the Access Management Team.  

You will be identifying and resolving end user problems on an efficient, timely basis. You will be responding to telephone calls, email and requests for internal technical support. The nature of these inbound calls from internal team members will be associated with password reset issues. We are seeking candidates that have basic experience with Internet Explorer and Google Chrome. This candidate should have the ability to explain how to clear browser cache/history while also having work knowledge of MS Office. We are looking for someone who is able to multi-task, have strong organizational skills, and have excellent communication skills. An individual who has a passion for technology and customer service would be a great addition to the team.

What we are looking for?

• Strong organizational skills and the ability to perform multiple high priority tasks.

• Strong leadership, interpersonal communication, problem resolution and conflict management skills.

• Proficiency with Microsoft Word, Excel, Outlook, and basic knowledge of network environments. 

• Familiarity with different browsers and how to clear cache/history.

• Demonstrated ability to coordinate with peers, managers and director level executives.  

• Excellent written and verbal communication.

Benefits of working with Brooksource: 

• Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster.

• Dedication to keep an open line of communication and provide full visibility.

• Brooksource is an equal opportunity employer.

Job Title: Customer Service Representative 

Location: Louisville, KY 

Job Description: Brooksource in Louisville, KY is searching for a Customer Service Representative 

for a Fortune 50 client in the healthcare industry. You would be working with one of our best client relationships in a fast paced, high energy environment within the Access Management Team.  

You will be identifying and resolving end user problems on an efficient, timely basis. You will be responding to telephone calls, email and requests for internal technical support. The nature of these inbound calls from internal team members will be associated with password reset issues. We are seeking candidates that have basic experience with Internet Explorer and Google Chrome. This candidate should have the ability to explain how to clear browser cache/history while also having work knowledge of MS Office. We are looking for someone who is able to multi-task, have strong organizational skills, and have excellent communication skills. An individual who has a passion for technology and customer service would be a great addition to the team.

What we are looking for?

• Strong organizational skills and the ability to perform multiple high priority tasks.

• Strong leadership, interpersonal communication, problem resolution and conflict management skills.

• Proficiency with Microsoft Word, Excel, Outlook, and basic knowledge of network environments. 

• Familiarity with different browsers and how to clear cache/history.

• Demonstrated ability to coordinate with peers, managers and director level executives.  

• Excellent written and verbal communication.

Benefits of working with Brooksource: 

• Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster.

• Dedication to keep an open line of communication and provide full visibility.

• Brooksource is an equal opportunity employer.

Recommended skills

Leadership
Communication
Verbal Communication
Microsoft Excel
Microsoft Outlook
Conflict Management
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