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Bilingual Customer Service Associate

DISYS Irving Full-Time
$13,000.00 - $16,000.00 / year
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1.      6mo (temp2perm) – after 6 months, if they do not convert they may be released – intent of these classes is to provide contractors a genuine temp2perm opportunity – upon conversion, Client will provide a mapped career path over 2-3 years

2.      Hours/Schedule(if training schedule include here): Training shift: M-F; 8:00a-5:00p - Work Shift: M-F, 11:00a-8:00p plus 1 Sat/mo working 9:00a-2:00p (difference can be made up – usually on Fridays or Mondays) – MUST BE okay with mandatory OT (currently this is on Monday for most work sites)

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6.      What Must Haves (Tangible experience):

·        1+ years of customer servicing 

·        Microsoft and basic PC skills required

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12. What personality traits/skills best fit your organization:

·        MUST BE able to speak at the customer’s level and “know their audience”

·        Ability to multi-task and work in a deadline driven – will be placed in a call que addressing customer auto loan needs

·        Strong attention to detail

13.   Job Description:  In this role, the contractor will be trained to assist customers’ needs surrounding their Indirect Auto Loans (most likely acquired from a car dealer) and on a nationwide call que.  Once they’ve verified the account and authenticated the caller, they will support any issues surrounding the life of the loan from its initial funding up to it being 29 days past due. Anything in between will fall in their bucket to service.  This is not a sales role and there are no cross-selling quotas, nor is this a collections role of any sort; any loan 30+ days overdue will get routed to a collections agent.  They are strictly there for customer servicing purposes.  Some examples of what they will being doing are:

·        Assisting customers with their car payments (most common)

o   standard payments

o   Arrangements

o   ‘Promise to Pay’

·        Explanation of Loan Benefits

Must have customer interaction experience

Recommended skills

Scheduling
Selling Techniques
Customer Interaction Management
Loans

Location

About the company

Salary Details

This salary was provided in the Job Posting.
$13,000-$16,000
Yearly Salary
This salary is below the average salary range of $27,040-$97,000 for this role in this location

Career Path

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Bilingual Customer Service Associate
$13,000.00 - $16,000.00 / year
Estimated Salary: $70K
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