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Customer Technical Support

nTech Solutions, Inc. • Buffalo, NY

Posted 2 months ago

Job Snapshot

Full-Time
Travel - Negligible
$16.00 - $19.00/Hour
Computer Software, Other Great Industries
Information Technology, Customer Service
Relocation - No

Job Description

Duration: Direct Hire

Location: Downtown Buffalo, NY 14202

Pay Rate: Targeting $16-19 per hour plus benefits, based on education & experience

Benefits Overview

·        6 Days PTO

·        Match 401K after first year (up to 3.5%)

·        Employer-contributed Health Insurance; Basic Life Insurance & Long-Term Disability

·        Additional benefits at employees’ expense including Dental & Vision Insurance

 

Interview Process

·        Round 1 – Phone

·        Round 2 – In-Person to Hire

 

Position / Company Overview

·        The company has carved out a niche in offering specialized medical billing and transportation software needs to its clients and has thrived exponentially in doing so, one of the fastest growing in the greater Buffalo/Rochester area.

·        Looking for someone that can work with a customer/client, has the technical acumen to learn systems quickly, and is looking to move into a Technical Support for the near future for their career.

 

Schedule / Hours

·        Customer support hours for are Monday-Friday, 7am-8pm.

·        The selected resource will be assigned a shift, 40 hours per week, within that time frame. This schedule will be fixed, and barring coverage/emergencies, they will stick to this dedicated shift.

·        OT is not expected.

 

Scope of Need

·        Customer satisfaction is our number one priority. Join the Customer Support Team and provide great support for intelligent products.

·        These resources would be the fourth and fifth representatives to join their existing team. The team size will be six, plus a manager overseeing operations.

 

Responsibilities

·        Support customers via inbound telephone calls, e-mails and chat sessions

·        Learn our products and processes to provide exceptional customer service

·        Document each customer contact in our support ticketing system

·        Research and thoroughly document customer issues for escalation when necessary

Job Requirements

Required Skills

·        Minimum High School Diploma – preference for a Two or Four-Year Degree but that is not required

·        Desire to work in a customer support role involving technical support

·        Demonstrated experience interacting with clients; experience in a role providing phone support.

o   Internship experience will be accepted for a recent graduate

·        Passion for quality customer service with solid technical skills & acumen

·        Strong problem-solving, communication and attention-to-detail skills

·        Some experience with MS Office products such as Excel, Word, Outlook, etc.

 

*Note: Candidates will be asked prior to submission to complete a brief personality assessment.


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

Job ID: 13048-BW
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