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Customer Service Representative

Winston-Salem, NC Full-Time
$14.00 - $16.00 / hour
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This is a great opportunity that offers room for growth and development. It is the perfect position for you to start your career within a professional, well-established financial company.

Duties may include:

A typical workday will be primarily be spent as follows

  • Processing phone calls received from technicians, branch employees, internal partners, and equipment project requests
  • Managing work order escalations to service providers
  • Entering work order information accurately into the SES system of record (OT2) to record and track service requests for our internal clients
  • Resolve internal customer equipment issues, using multiple resources and records
  • Work under general supervision following established procedures; Exercises some judgment within guidelines
  • Acts as an escalation point for analysts concerning complex equipment issues
  • Work closely with vendors to escalate and problem resolution.
  • Provide support to Security Agents following Branch related robberies
  • Conduct periodic equipment quality assessments and equipment installation certifications.
  • Process STAR assessments from Security Agents addressing urgent needs to provide security and ensure the branch has all of the necessary security equipment and ensure that all service security needs are met.
  • Provide Disaster Recovery as needed during an inclement weather event and or potential security threat. Employees are asked to report to work or provide support with little notice as needed to assist in an emergency situation.
  • This position is in a production environment where specific team member standards for quality, quantity, and dependability are required.
  • Team members must be self-motivated and have the ability to quickly make decisions, applying skills learned while being accountable for accuracy
Minimum Qualifications:
  • Advanced knowledge of working with Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Strong computer skills and ability to troubleshoot common problems and navigate the internet/intranet.
  • Demonstrated problem solving skills, and ability to manage multiple priorities.
  • Energetic self-starter who is flexible, conscientious, proactive and detail-oriented.

Recommended skills

Attention To Detail
Self Motivation
Complex Problem Solving
Computer Literacy
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