Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Customer Service Representative

Winston-Salem, NC Full-Time
$14.00 - $16.00 / hour
Apply Now

This is a great opportunity that offers room for growth and development. It is the perfect position for you to start your career within a professional, well-established financial company.

Duties may include:


A typical workday will be primarily be spent as follows


  • Processing phone calls received from technicians, branch employees, internal partners, and equipment project requests
  • Managing work order escalations to service providers
  • Entering work order information accurately into the SES system of record (OT2) to record and track service requests for our internal clients
  • Resolve internal customer equipment issues, using multiple resources and records
  • Work under general supervision following established procedures; Exercises some judgment within guidelines
  • Acts as an escalation point for analysts concerning complex equipment issues
  • Work closely with vendors to escalate and problem resolution.
  • Provide support to Security Agents following Branch related robberies
  • Conduct periodic equipment quality assessments and equipment installation certifications.
  • Process STAR assessments from Security Agents addressing urgent needs to provide security and ensure the branch has all of the necessary security equipment and ensure that all service security needs are met.
  • Provide Disaster Recovery as needed during an inclement weather event and or potential security threat. Employees are asked to report to work or provide support with little notice as needed to assist in an emergency situation.
  • This position is in a production environment where specific team member standards for quality, quantity, and dependability are required.
  • Team members must be self-motivated and have the ability to quickly make decisions, applying skills learned while being accountable for accuracy
Minimum Qualifications:
  • Advanced knowledge of working with Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Strong computer skills and ability to troubleshoot common problems and navigate the internet/intranet.
  • Demonstrated problem solving skills, and ability to manage multiple priorities.
  • Energetic self-starter who is flexible, conscientious, proactive and detail-oriented.

Recommended skills

Attention To Detail
Self Motivation
Passionate
Complex Problem Solving
Communication
Computer Literacy
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.