Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Fraud Investigator - Part-Time or Full-Time Evening & Weekends job in Orlando at

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Fraud Investigator - Part-Time or Full-Time Evening & Weekends at

Fraud Investigator - Part-Time or Full-Time Evening & Weekends

Orlando, FL Full-Time/Part-Time
Apply Now
An Investigator on the Fraud Investigation and Recovery team researches and examines fraud or abuse related to account holder information for our clients. In this role, primary responsibilities will include working and investigating card fraud cases, triaging cases, and identifying card fraud cases for investigatory follow-up. Work card fraud cases through the lifecycle of the case to maximize outcome for cardholder and client, including and not limited to intake of calls. This may involve direct communication with merchant and cardholder as part of the investigation and as such proper communication and demeanor skills are critical.
This position may either be Part-Time or Full-Time with evening and weekend hours.
 
  • Works cases accurately, comprehensively, and timely to case completion
  • Receives inbound calls from cardholders claiming unauthorized transactions
  • Conducts outbound calls to merchants and/or cardholders to complete reasonable investigation within regulatory timeframes
  • Assesses incoming card fraud cases to determine impact to client and cardholder, prioritizing those cases that have particular monetary or reputational impact, and taking action to ensure those cases are worked accurately, comprehensively, and timely so that no opportunities are missed
  • Logs, investigates, updates, and maintain card cases accurately in case management platform.
  • Processes account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the client
  • Takes action to ensure that regulatory (Reg E and Z and any other applicable Regulation) and compliance requirements are met with respect to the card case, and remediating immediately if they are not being met
  • Performs investigations on card cases categorized as fraud, accessing necessary information and platforms to bring investigation to a resolution.
  • Communicates with internal team members, members, and/or vendors via phone, email, and in-person to obtain additional investigation information working to maintain account holder privacy and data integrity while avoiding 3rd party disclosure.
  • Performs/originates chargebacks on POS/ATM PIN cases to ensure recovery and minimize loss to clients according to the facts of the case.
  • Works with merchants to ensure all recovery efforts are sustained for chargeback, merchant credit
  • Maintains thorough and current knowledge of all applicable federal, state, and local regulations (including but not limited to all FCRA requirements, FDIC Red Flag Guidelines) as well as internal policies and procedures and client’s requirements
  • Makes sound decisions and takes appropriate actions in the best interest of our clients and/or customers
  • Performs other job duties as assigned
 
Education and Experience:
  • High School or its equivalent education required
  • Two (2) years’ prior relevant card and/or card fraud experience in bank operations environment, and related customer service experience preferred
  • Prior experience with card case management software preferred
  • Previous experience with First Data systems is a plus
  •  
  • Summary of Qualifications:
    • Flexible and willing to work at a rapid pace within strict time frames including nights and weekends
    • Strong working knowledge of card processes, including disputes, chargeback and card investigations.
    • High degree of accuracy (data entry, communication, assessments) and attention to detail in all aspects of job functions
    • Previous experience utilizing computer applications, analyzing information, investigating/researching accounts, as needed, and making logical decisions, strongly preferred.
    • Proficient in Microsoft Office Suite – Excel, Word, Outlook
    • Meets established unit standards for quantity, quality and monitoring to achieve department and individual goals
    • Excellent written and verbal communication skills

Recommended Skills

Assessments
Case Management
Intake
Data Analysis
Verbal Communication
Requirement Prioritization
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.