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Customer Service Representative at Collabera

Customer Service Representative

Collabera Chicago, IL Contractor
Apply Now


Industry: Health Care

Job Title: Customer Service Representative

Duration: 5+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: Tues-Fri 1030am-7pm Saturday 7am-3pm

Location: Chicago IL, 60608 [remote during COVID-19]


***** Looking for someone with Customer Service, Sales experience with Bilingual - Spanish speaking required *****


Office based role - Bilingual - Spanish speaking required. Sales experience is a must. Position will begin remote due to COVID-19, but will transfer into the office.


Job Description

The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers.  The Scheduler must be comfortable making 200+ outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling



Place 200+ outbound calls to potential patients daily

Take inbound calls daily from members returning the original call

“Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit

Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments

Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers

Develop a map to track location of potential patients and scheduled appointments.

Schedulers must use maps and the list of leads to decide where their provider will travel

Access various insurance portals to verify members before outreach.

Learn about each insurance portal and find eligible members

Update electronic medical records, specifically NextGen software.

Every patient scheduled has an electronic medical record with scheduled appointments attached

Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner

Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members

Meet daily/ weekly/ monthly standards set for the department.

Schedulers are monitored on a daily, weekly, and monthly basis to record progress.

Call recordings are pulled sporadically to keep schedulers on target with compliance


High School Diploma or equivalent

2-3 years outbound call center experience (scheduling experience preferred) and /or customer service experience. Demonstrates positive customer service behaviors

Inbound call center experience is a plus

Ability to convey information to customers in a warm, clear, concise manner

1 year direct sales experience, over the phone preferred

1-2 years’ experience of health care related work, sales preferred

Proficiency in MS Office (Outlook, Word, Excel, and PowerPoint)

Experience with insurance verification portals

Experience with electronic medical records

Preferred 50 WPM

Ability to multi-task, prioritize, and manage time effectively

Excellent verbal and written communication skills


If you are interested and would like to discuss this position, please call me back at

or email me at elvin.gohil[ Link removed ] - Click here to apply to Customer Service Representative


Recommended Skills

Microsoft Access
Microsoft Excel
Microsoft Outlook
Customer Service
Microsoft Power Point

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