DARCARS Chrysler Dodge Jeep Ram of Silver Spring is looking for an Experienced Assistant Automotive Service Manager!
The Assistant Service Manager is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Ensure that customers receive prompt, courteous, and effective service
Drive the sale of technicians' time to meet departments sales forecast
Prioritize required services and be prepared to provide options upon request
Keep customer informed on completion times, service expenses, and possible changes
Ensure customer has a positive dealership experience
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Setting and obtaining sales and profit objectives and maintaining service records
Ensure that service is performed at the highest level and operate the department profitably
Provide training on administrative policies and procedures for all department personnel
Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
As an Assistant Service Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.
We have determined some factors that may enable your success as an Assistant Service Manager:
Two years of experience in a Service Advisor role required
Some technical automotive knowledge and diagnosis skills
ASE or Chrysler Certification highly preferred
Strong problem solving skills
Good customer handling skills
Ability to work as a team leader
Must have computer proficiency
Valid driver's license
DARCARS’ Commitment to You
5 day work Schedule
Full Benefits-Health, Dental, & Vision
Professional Work Environment
Start your career as an Assistant Service Manager for DARCARS CDJR of Silver Spring today.
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