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Automotive Assistant Service Manager at DARCARS Chrysler Dodge Jeep Ram of Silver Spring

Automotive Assistant Service Manager

DARCARS Chrysler Dodge Jeep Ram of Silver Spring Silver Spring, MD Full-Time
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Automotive Assistant Service Manager

DARCARS Chrysler Dodge Jeep Ram of Silver Spring is looking for an Experienced Assistant Automotive Service Manager!

The Assistant Service Manager is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Job Responsibilities:

  • Ensure that customers receive prompt, courteous, and effective service 
  • Drive the sale of technicians' time to meet departments sales forecast
  • Prioritize required services and be prepared to provide options upon request
  • Keep customer informed on completion times, service expenses, and possible changes
  • Ensure customer has a positive dealership experience 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
  • Setting and obtaining sales and profit objectives and maintaining service records
  • Ensure that service is performed at the highest level and operate the department profitably
  • Provide training on administrative policies and procedures for all department personnel
  • Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
  • Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
  • Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

Job Requirements:

As an Assistant Service Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.

We have determined some factors that may enable your success as an Assistant Service Manager: 

  • Two years of experience in a Service Advisor role required
  • Some technical automotive knowledge and diagnosis skills
  • ASE or Chrysler Certification highly preferred
  • Strong problem solving skills
  • Good customer handling skills
  • Ability to work as a team leader
  • Must have computer proficiency
  • Valid driver's license

DARCARS’ Commitment to You

  • Full-Time
  • Great Pay!
  • 5 day work Schedule
  • Paid holidays/Vacations
  • 401K
  • Full Benefits-Health, Dental, & Vision
  • Professional Work Environment

Start your career as an Assistant Service Manager for DARCARS CDJR of Silver Spring today.

Apply Now!

Recommended skills

Customer Service
Selling Techniques
Complex Problem Solving
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