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Customer Service in Maryland City,Maryland
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Customer Service Representative

Cornerstone Staffing Solutions, Inc Columbia Full-Time
$15.00 - $17.00 / hour
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Customer service representatives needed in the Baltimore and Columbia MD areas:

  • Open and maintain customer accounts by recording account information

  • Data Entry / Microsoft Word and Excel experience

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Insurance background preferred (HIPPA)

Customer service representative top skills & proficiencies:

  • Customer Service

  • Quality Focus

  • Documentation Skills

  • Listening Skills

  • Phone Skills

  • Resolving Conflict

  • Multitask

  • Patience

  • Negotiation

  • Positive Attitude

  • Attention to Detail

  • People Oriented

  • Analysis

  • Problem Solving

  • Organizational Skills

  • Adaptability

  • Ability to Work Under Pressure

  • Computer Skills

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$16
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$15.00 - $17.00 / hour
Estimated Salary: $64K
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While Cornerstone Staffing has offices coast to coast, we pride ourselves on our local, friendly service. Our staffing consultants combine deep-seated staffing industry best practices with home town support.

If you’re seeking a position in finance and accounting, office and professional or a position in manufacturing or distribution, our recruitment experts will work with you to help find your next great career Whether you’re seeking a temporary position, temp to hire, or a direct hire opportunity, our dedicated team of staffing professionals is here to help you!

Awarded the “Best of Staffing” by Inavero, Cornerstone puts 7 people to work every hour! Contact us today to make the next hour yours!

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