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Company Contact Info

  • Dallas, TX 75238
  • Kate Perkins

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Data Entry/Customer Service Representative

Sharon Young Inc • Dallas, TX

Posted 26 days ago

Job Snapshot

Degree - High School
Fashion - Apparel - Textile
Customer Service

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Job Description

  • Answers daily inbound customer service calls
  • Maintains a professional and courteous attitude with customers
  • Coordinates across departments to solve customer concerns
  • Communicates regularly with sales team
  • Resolves cancellation, past completion or shortage of goods on order
  • Handles input of substitute goods on orders for replacement of non-manufactured styles
  • Communicates to the customer "best sellers" that were not purchased to help improve their retailing of the line
  • Entry and management of evolving data for software systems, including embroidery data integration
  • Enters orders and processes returns and credits
  • Coordinates information and changes between software systems
  • Communicate customer feedback and ideas to team
  • Other duties as assigned

Job Requirements

Required Qualifications:

  • Customer Service and/ or Data Entry experience
  • Strong communications skills
  • Organized, detail oriented
  • Analytical Skills and ability to problem solve
  • Willing to learn
  • Strong Computer and Microsoft Office skills, especially Excel
  • High school diploma

Preferred Qualifications:

  • Some college is a plus
  • Strong social media skills
  • Experience with ERP systems
  • Experience with Aria and/or RepSpark

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