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Company Contact Info
- Dallas, TX 75238
- Kate Perkins
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Data Entry/Customer Service Representative
Sharon Young Inc • Dallas, TX
Posted 26 days ago
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- Answers daily inbound customer service calls
- Maintains a professional and courteous attitude with customers
- Coordinates across departments to solve customer concerns
- Communicates regularly with sales team
- Resolves cancellation, past completion or shortage of goods on order
- Handles input of substitute goods on orders for replacement of non-manufactured styles
- Communicates to the customer "best sellers" that were not purchased to help improve their retailing of the line
- Entry and management of evolving data for software systems, including embroidery data integration
- Enters orders and processes returns and credits
- Coordinates information and changes between software systems
- Communicate customer feedback and ideas to team
- Other duties as assigned
- Customer Service and/ or Data Entry experience
- Strong communications skills
- Organized, detail oriented
- Analytical Skills and ability to problem solve
- Willing to learn
- Strong Computer and Microsoft Office skills, especially Excel
- High school diploma
- Some college is a plus
- Strong social media skills
- Experience with ERP systems
- Experience with Aria and/or RepSpark